Refund Policy

Last updated: September 2024

At Bowl Owl, we strive to provide the highest quality food and service. We understand that sometimes issues may arise, and we want to ensure your complete satisfaction with every order.

1. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

  • Non-delivery: If your order is not delivered within the promised timeframe and we are unable to fulfill it
  • Wrong items: If you receive items different from what you ordered
  • Quality issues: If the food delivered is spoiled, contaminated, or not fit for consumption
  • Missing items: If items from your order are missing and cannot be delivered promptly
  • Order cancellation: If you cancel your order within 10 minutes of placement

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after the 10-minute cancellation window
  • Delays caused by incorrect delivery information provided by the customer
  • Food preferences or taste dissatisfaction (unless there is a quality issue)
  • Minor delays during peak hours or due to weather conditions
  • Orders where customer was unavailable to receive delivery at the specified address

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us within 24 hours of receiving your order
  2. Email us at hellobowlowl@gmail.com with your order number and details of the issue
  3. Include photographs of the food items if there are quality issues
  4. Provide any other relevant information that supports your refund request

4. Refund Process

  • Review period: We will review your request within 48 hours
  • Investigation: We may contact you for additional information if needed
  • Decision: You will be notified of our decision via email
  • Processing time: Approved refunds will be processed within 5-7 business days

5. Refund Methods

Refunds will be issued through the same payment method used for the original purchase:

  • Credit/Debit card payments: Refunded to the original card
  • Digital wallet payments: Refunded to the wallet account
  • Cash on delivery: Store credit or bank transfer (as applicable)

6. Partial Refunds

In some cases, we may offer partial refunds for:

  • Orders where only some items were affected by issues
  • Minor quality concerns that don't affect the entire order
  • Delays that caused inconvenience but the order was still delivered

7. Store Credit Alternative

As an alternative to refunds, we may offer store credit of equal or greater value that can be used for future orders. Store credits:

  • Are valid for 6 months from the date of issue
  • Cannot be exchanged for cash
  • Can be used in full or partial amounts

8. Repeated Refund Requests

We reserve the right to refuse service to customers who abuse our refund policy or make excessive refund requests without valid reasons.

9. Force Majeure

Bowl Owl is not liable for refunds in cases of force majeure, including but not limited to natural disasters, government restrictions, strikes, or other events beyond our reasonable control.

10. Customer Satisfaction

Your satisfaction is our priority. If you're not happy with our resolution, please contact us again and we'll do our best to make it right. We value your feedback and use it to improve our services.

11. Policy Updates

This refund policy may be updated periodically. Any changes will be posted on this page with an updated revision date.

12. Contact Information

For refund requests or questions about this policy, please contact us:

Bowl Owl
Email: hellobowlowl@gmail.com
Location: Bangalore, India
Customer Service Hours: 9:00 AM - 9:00 PM IST